Everywhere you look today there are problems. Turn on your TV or computer—pick up a magazine or paper—and what do you see? Problems! Talk to your spouse, co-workers, family members or friends, and within minutes someone will bring up a problem… or two or three. Problems permeate the workplace, too—new products, old products, customer service, health care, retirement plans, sales, marketing, budgets, IT, personnel — the list of problems we confront each day is vast.